Frequently Asked Questions | Rangemaster
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FAQs

To help you get started, we’ve got all the answers you need to the most common questions regarding Rangemaster appliances, from where to buy to how to register a warranty. If you can’t find what you’re looking for, please email us with your query on consumers@agarangemaster.co.uk and we’ll get back to you as soon as possible.

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What electrical connection do I need to install my hood?

Connect the hood to the mains through a two-pole switch with a contact gap of at least 3mm. The hood comes with a cable and it can be fitted with a standard plug plus a 3 amp fuse, or it can be hard wired on to a 3 amp spur.

What size ducting do I need to use?

When ducting to the outside, connect the hood to the chimney using either a flexible or rigid kit measuring 125mm or 150mm - this will depend on the length of ducting you require. If you require up to 1m, a flexible kit is recommended. If it is longer than 1m and up to 3m, a rigid kit is required. The ducting kit must be positioned using sufficient pipe clamps (the ducting kit is not supplied). You must also remove any activated charcoal filters as they are not required. You can purchase Ducting Kits directly from us by calling Consumer Services on 0800 8046261 or  0370 7895107.

What can I do if I cannot duct my hood to an outside wall?

If it is not possible to duct to an outside wall, you can re-circulate the air using carbon filters that fit on to the side of the motor. Your first set of carbon filters will be included inside the hood packaging. You can purchase additional carbon filters directly from us by calling Consumer Services on 0800 8046261 or 0370 7895107.

Where can I find the serial number for my hood?

The serial number is located inside the hood which is next to the motor on a white sticker (a ten digit number - see below). It is also on the user guide.

Hood -serial

How do I clean my metal grease filters?

The filters must be cleaned every two months of operation, or more frequently for particularly heavy usage, they can be washed in a dishwasher. To wash the filters, please follow these steps:

  • Remove the filters one at a time by pushing them towards the back of the hood and - pulling  them down at the same time. 
  • Wash the filters, taking care not to bend them
  • Allow them to dry before refitting
  • When refitting the filters, make sure that the handle is visible on the outside

How often do I need to change my charcoal filters?

The filters are not washable and cannot be re-used and must be replaced approximately every four months of operation, or more frequently for particularly heavy usage. To change the filters, please follow these steps:

  • Remove the metal grease filters
  • Remove the saturated activated carbon filter by releasing the fixing hooks
  • Fit the new filter by hooking it into its seating
  • Refit the metal grease filters

You can purchase replacements filters from us by calling Consumer Services on 0800 8046261 or 0370 7895107.

How do I change the light bulb?

To change the lights bulbs for a standard canopy hood, follow the below steps:

  • Remove the metal grease filters
  • Unscrew the bulbs and replace them with new ones that have the same characteristics
  • Replace the metal grease filters

For other types of hoods, refer to your User Manual for instructions on how to change the light bulbs.

What are the clearances required for fitting a hood?

A minimum space of 650mm is required between the top of the hotplate and the hood.

Any cooker hood should be installed in accordance with the hood manufacturer's instructions.

Note:Any splashback must be fitted in accordance with the manufacturers instructions.  Allowance should be made for the flue trim, which is fitted to the cooker hob.

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©2015 Rangemaster is a trading name of AGA Rangemaster Limited.
Registered in England & Wales under Registered Number 3872754.
Registered Office Address - c/o AGA Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD